Emotional Health Centre – Managing Difficult Conversations in The Workplace

At the Emotional Health Centre (EHC) we can provide you, or your employees, with the tools needed to engage in a courageous conversation. Our experienced workplace Coaches and Psychologists can deliver thorough and effective training, and support, for managing difficult conversations in the workplace in Melbourne. We also provide additional support for managing difficult conversations in Cheltenham, and across Australia.

Difficult conversations can involve interacting with colleagues, clients or customers who may be: suffering from a mental illness; consumed by stress; displaying aggressive tendencies; and/or facing issues of grief or loss. Alternatively, one of your employees may be going experiencing a difficult period and require support in communicating their issues.

Why Seek Support to Manage Difficult Workplace Conversations?

At EHC we understand that people, and teams, can work in an environment that involves exposure to highly sensitive or confronting situations. Difficult conversations that are not handled effectively can lead to many unwanted workplace consequences, such as: stress and anxiety issues; mental health problems; poor productivity; absenteeism; staff morale issues; and Work Cover claims, just to list a few.

It is, therefore, imperative that your managers and staff have access to the most effective strategies for managing difficult conversations in the workplace. This not only requires competency of knowledge and suitable procedures; but, also a high degree of self-awareness and the ability to maintain the energy needed to engage in difficult interactions.

EHCs Highly Skilled Trainers

EHCs experienced trainers have supported many workplaces whose employees are regularly required to manage and deliver difficult conversations. We have worked across a number of industries, including protective services, healthcare, government, education, disability and aged care.

Our Psychologists and Trainers have helped employees to more effectively handle the following situations:

  • Give challenging feedback
  • Handle personal or work-related issues
  • Deliver difficult information, such as a job termination or redundancy
  • Respond to bullying or workplace conflict
  • Supporting a staff member through the death of a loved-one: and
  • Managing aggressive behaviours

EHCs Training Program

Our training program provides a thorough and effective means for supporting your employees to manage difficult conversations and interactions at work.

Our training program covers the following topics:

Our training program provides a thorough and effective means for supporting your employees to manage difficult conversations and interactions at work. Our training program covers the following topics.

  • Addressing and discussing resilience, including protective factors, to enhance employee wellbeing. This also covers emotional labour and mental preparation, before and after the difficult conversation.
  • Strategies to assists in assessing, discussing and providing suitable actions for enhancing the management of difficult conversations.
  • Exploring the reasons behind our natural tendency to avoid tackling difficult, interpersonal issues.
  • Gaining more courage to give challenging feedback by learning suitable and effective techniques.
  • Providing strategies to enhance individual and team ability to effectively manage complex, day-to-day interactions with colleagues, clients and customers.
  • Identifying the signs that can indicate a person may have mental health issues and emotional support needs.

This training can be delivered as a stand-alone, group exercise; or as part of our Restore Conflict and Critical Incident Training. EHC also offers Conflict Resolution Mediation services.

If you would like more information about EHC’s highly effective training and support for managing difficult conversations in the workplace, contact us today on (03) 9584 5150, or click here to send us a message.
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